Anchorage, Alaska — Dec. 13, 2016 — Better Business Bureau serving the Northwest is making a list and checking it twice! As the year winds down let’s take a look back at what types of businesses made it on BBB’s Naughty List for most complained about industries.
Complaints include both resolved and unresolved in the last year in the BBB Northwest territory. Since January of this year, consumers have filed nearly 17,184 complaints regarding the following industries in the northwest territory:
Top 10 Most Complained About Business Industries:
- Cellular Telephone Service & Supplies 6,867
- Internet Selling Services 3,877
- Travel Agencies & Bureaus 1,475
- Computer Software Publishers & Developers 1,430
- Collection Agencies 890
- Auto Dealers – New Cars 874
- Auto Dealers – Used Cars 628
- Property Management 500
- Skin Care 337
- Animal Hospitals 305
Consumer complaints are common for any business, but it’s the way a business responds that can determine the success of a company. Many businesses in these industries work diligently to address the complaints. In fact, BBB has received 7,267 positive reviews on businesses in the Northwest. Better Business Bureau suggests business owners respond swiftly to complaints.
To learn more about BBB’s customer complaint and review process visit bbb.org/northwest.